Is this just another EAP?
No. An EAP is a helpline you hope people call, and take-up is often very low. This programme is mandatory, delivered online by a clinician, and it reports back to leadership every month through The Monthly Read. It does what an EAP cannot, which is give you a read on what your workforce is carrying. Because sessions run over Teams, it reaches any workforce, anywhere, on any schedule. Many clients run both.
Is it confidential?
Yes. Individual sessions are strictly confidential. Only anonymised themes ever reach leadership, never named detail. That separation is why people speak honestly, and why the insight in The Monthly Read can be trusted.
Will staff actually use it?
Yes. Attendance is built into the programme, and because the coaching is external, confidential and outside the reporting line, people engage in a way they never do with a helpline. Participation is reported to you monthly.
How do we know it works?
We baseline before we start, then report monthly on wellbeing, engagement and the themes we are seeing, and over time on absence and retention. You see movement on the leading indicators within weeks, and you hold the evidence trail throughout.
What does it ask of us?
Very little. The clinical team runs the sessions, produces The Monthly Read and does the heavy lifting. Most clients start with a single team or site, fixed in scope and time, before any wider decision.
Where does the legal duty come in?
Under Section 8 of the Safety, Health and Welfare at Work Act 2005, employers have a duty to protect employees from psychological as well as physical harm. A mandatory, externally run programme with a documented monthly evidence trail is a clear, proactive way to show that duty is being taken seriously.